Privacy Policy
Privacy Policy
Last updated: May 18, 2026
1. Introduction
Spacial AI, Inc. (“Spacial,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information, and explains the rights you have over that information.
This policy applies to spacial.io and to any other websites, products, or services that link to it. It is linked from our website footer and from the cookie consent banner that appears on your first visit.
2. Categories of Personal Information We Collect
In the past twelve (12) months, we have collected the following categories of personal information, as defined under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
Identifiers, such as your name, email address, telephone number, postal address, and IP address.
Customer records information, such as contact details you provide when you inquire about our services or engage with us.
Commercial information, such as records of services you have requested or considered.
Internet or other electronic network activity information, such as browsing history on our site, pages viewed, referring URLs, and interactions with our content.
Geolocation data is limited to an approximate location derived from your IP address.
Professional or employment-related information, such as your job title or company, when you provide it.
Inferences drawn from the above to understand your interests in our services.
Each category above is collected and used for the purposes listed in Section 3.
We collect personal information directly from you, automatically through your interaction with our website, and from service providers (analytics, hosting, security).
We do not knowingly collect sensitive personal information as defined under the CPRA (such as government identifiers, precise geolocation, racial or ethnic origin, religious beliefs, biometric information, or health information). If you choose to provide such information to us, we will use it only for the purpose for which you provided it and will not use or disclose it to infer characteristics about you. Because we do not use sensitive personal information to infer characteristics about consumers, we are not required to offer a separate Right to Limit. We have noted the right in Section 7 for completeness.
3. How We Use Your Information
We use the personal information we collect for the following business purposes:
To respond to your inquiries and provide the services you request.
To operate, maintain, secure, and improve our website and services.
To communicate with you about our services, including project updates and administrative messages.
To send marketing communications where you have opted in, and to measure the effectiveness of those communications.
To detect, prevent, and respond to fraud, security incidents, and unlawful activity.
To comply with legal obligations, including tax, accounting, and regulatory requirements.
To establish, exercise, or defend legal claims.
4. Categories of Third Parties We Share With
We disclose personal information to the following categories of third parties, only as needed for the purposes described above:
Service providers and contractors that support our operations, including website hosting, analytics, email delivery, customer relationship management, and IT security. These parties are contractually obligated to protect your information and to use it only for the purposes we specify.
Professional advisors, including lawyers, accountants, and auditors.
Government authorities and other parties, where required by law, legal process, or to protect our rights or the safety of others.
Successors in interest, in the event of a merger, acquisition, financing, or sale of business assets, subject to standard confidentiality protections.
We do not sell your personal information to data brokers. We also do not sell or share your personal information for cross-context behavioral advertising, as those terms are defined under the CPRA. We have not done so in the preceding twelve (12) months, and we do not knowingly sell or share the personal information of consumers under 16 years of age.
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyze site traffic, and improve performance. Most browsers accept cookies by default, but you can configure your browser to decline them. Disabling cookies may affect your experience on our website.
The first time you visit spacial.io, a cookie consent banner appears giving you the option to accept or decline non-essential cookies. The banner also links to this Privacy Policy. You can revisit your cookie preferences at any time through the cookie settings link in our website footer.
Global Privacy Control (GPC). We honor Global Privacy Control signals. If you visit our website with a browser or extension that transmits a GPC signal, we treat that signal as a valid request to opt out of the sale or sharing of personal information for the browser making the request. Because we do not sell or share personal information for cross-context behavioral advertising, the practical effect is to confirm that no such sale or sharing will occur.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods depend on the type of data:
Contact information: retained for up to 24 months after your last interaction with us.
Transactional data: retained for up to 7 years, as required for tax and accounting purposes.
Cookies and usage data: retained for up to 12 months, unless you clear them sooner through your browser settings.
Marketing preferences and opt-out records: retained for as long as needed to honor your choices.
Retention periods are determined by the type of data and the purpose of collection. The longest retention period that may apply to any category is seven (7) years (transactional data).
When we no longer need your personal information, we will securely delete or anonymize it. If you request deletion, we will comply unless we are required to retain the information to meet a legal obligation or resolve a dispute.
7. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. California residents have the following rights under the CCPA, as amended by the CPRA:
Right to Know. You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we have shared it.
Right to Data Portability: Right to Data Portability. Where technically feasible, you may request your personal information in a portable, machine-readable format.
Right to Delete. You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Correct. You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing. You have the right to opt out of the sale or sharing of your personal information. As noted above, we do not sell or share personal information, and we honor Global Privacy Control signals as a valid opt-out request.
Right to Limit Use of Sensitive Personal Information. You have the right to limit our use of sensitive personal information to purposes specified by law. We do not use sensitive personal information to infer characteristics about you.
Right to Non-Discrimination. We will not discriminate against you for exercising any of your privacy rights.
Residents of other US states with comprehensive privacy laws (including Colorado, Connecticut, Virginia, Texas, Oregon, Montana, and Delaware) may have similar rights. Contact us using the methods below to exercise them.
How to Exercise Your Rights
To exercise any of these rights, contact us at info@spacial.io with the subject line “Privacy Request.” Please include enough information for us to verify your identity, such as your name, email address, and one other identifier we hold on file, and respond to your request, such as your name and the email address associated with your interactions with us.
We will respond to verifiable consumer requests within the timeframes required by law (generally 45 days, with one possible 45-day extension where reasonably necessary). You may also designate an authorized agent to make a request on your behalf; we may require the agent to provide written, signed authorization (or a power of attorney), and we may also require you to verify your identity directly.
8. International Data Transfers
Our servers and service providers are located in the United States. If you access our website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions, which may have data protection laws different from those in your country. We take appropriate steps to ensure your personal information receives an adequate level of protection through legally recognized transfer mechanisms and contractual safeguards.
If you are located in the EU, UK, or EEA, you have rights under applicable data protection law, including the right to access, correct, delete, restrict processing, and object to processing. Contact us to exercise these rights.
9. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
10. Children’s Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
We comply with the federal Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website and revise the “Last updated” date above. Material changes will be communicated through a prominent notice on our website. Your continued use of our website following the posting of changes means you accept those changes.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us:
Spacial AI, Inc.
904 Industrial Ave, Palo Alto, CA 94303
Email: info@spacial.io
Phone: (650) 719-4977